Rainsoft service call from a lady in Norwich, Norfolk.
After talking with the customer, she informed me that her Rainsoft reverse osmosis water purifier was not producing much drinking water, in fact when she opened the faucet she got a cup full of water, then it stopped. There were a couple of p...

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Had a service call from Norwich. Their Rainsoft Q2 series water softener was no longer producing soft water. The lady informed me that the water softener was making a continuous noise all of the time, and also continually running water to the drain. I new straight away what the problem was.

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We had a call from a Company in Peterborough. They told us that they had a new water softening system installed 5 weeks ago. They also informed us that they had not used any salt, and the water was testing hard. The WS2 Clack commercial Duplex water softener feeds a steam boiler and other washing...

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We had a call from a leisure company in Norfolk. They wanted a more environmentally friendly water sterilisation system for there swimming pool. The existing chlorine system is constantly requiring service repairs and maintenance. The UV system will be designed to treat a peak flow rate of 80M3/...

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One of my customers in Bedfordshire requested a service call. All the well water booster delivery pumps had stopped working. I carried out a few checks on the well water system, l discovered that the pressure sensor controller was not giving a signal to bring on the pumps. I removed the faulty pr...

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We had a water softener service call from a hospital in Norfolk. They were having problems with their duplex commercial water softener system. The Autotrol 764 Logix valves were continually getting stuck in the backwash position, this was wasting a lot of water. After talking with the onsite engi...

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We had a service call from a Hotel in Hertfordshire. They had a commercial water softener with a Siata Aquacubic controller, the controller programmer pcb board had burnt out. We had to replace it with the new SFE-EV Pro microprocessor, as the Aquacubic is now obsolete.

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We had a call from a wealthy business man in Hertfordshire. He wanted to have the top of the range whole house water purification and filtration system for his property. After discussing the type of system we could supply and install for him, he gave us the go ahead to carry out the work. The pla...

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Service repairs carried out on a ROC8000 reverse osmosis system in North London.
When the water TDS or us/cm levels start to increase on a reverse osmosis system, or you have to increase the pump water pressure on the membranes. This means that there could be fouled membranes.Scaling and fouling ...

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a day ago
I contacted them when I was unable to get service for my Rainsoft drinking water reverse osmosis system locally in Norwich. The response was very rapid and I received a visit in Norwich within the week. The system is now working better than it has done for years.
- Christine S
5 months ago
Chris really saved us. We have a Swedish made water purifier we bought in 2011 and gradually, all the suppliers in London and the southeast have stopped servicing these. We found Chris on the internet and called him few months ago. Although he doesn’t work in London, he was really helpful, asked a number of questions and tried to steer us in the right direction. After all other options dried up, our drinking water coming out at barely a trickle, and then Covid lockdown, we called Chris back to ask if he would be willing to do a video call to see if we could sort it out ourselves. He was, and after spending an hour with us patiently guiding us through all the steps to change our filters and top up the pressure, our water purifier is functioning as if it was brand new. We are so grateful to him, 10 times a day when we turn on our water tap. He knows his stuff, he’s kind and helpful and we couldn’t recommend him more highly. Suzanne - London
- John I

About us

Aquamaster Water Treatment Ltd, has been in the water treatment business for over 43 years installing and repairing domestic and commercial water softeners, and reverse osmosis systems.  The company is based in Wimblington, near Cambridge, Cambridgeshire.   Aquamaster water treatment Ltd successfully completed a prestigious contract to supply and install a bespoke whole house water purification & filtration system at Woolmers Park, Hertford, Hertfordshire. The owner wanted purified drinking water and soft water throughout the property. He informed me that every house he has in the world has the same water purification system.   In 2015, Aquamaster Water treatment, Ltd., acquired a Rainsoft water softening and drinking water purification business in Hertfordshire. The Rainsoft water treatment business had customers that had   water softeners, whole house purifiers and reverse osmosis drinking water systems.  This created the opportunity to expand the water softening and purification activities in Hertfordshire, Bedfordshire, Cambridgeshire, Norfolk and Essex, which has turned out to be a great success. This has helped us to expanding our areas quite considerably.   Chris’s knowledge and experience in the industry has been expounded by exams taken in various aspects of water treatment including Industrial Reverse Osmosis, Advanced Industrial reverse osmosis and Industrial High Purity Water treatment through David H Paul., Inc. of New Mexico. Also, whilst living and working in the USA, Certifications issued by the State of Tennessee for Well Water Treatment and small water system operator license. Certification by Kinetico, Inc for the Purefecta reverse osmosis drinking water system and in the UK, Certificate of Legionella Management by IOSH.   Chris also setup a water treatment business in Spain, and lived there for over 6 years. The water quality was quite bad in Spain, and water hardness levels were off the scales compared to the United Kingdom.   We installed a lot of brackish water whole house reverse osmosis systems to remove the salty water. Most customers had to have a water softener and ultra violet sterilization purification units.   There was a customer who contacted me for help to get rid of green water alga in his moat that surrounded his property. We installed a 6 stage ultra violet system which was designed to treat this problem. Within 2 days the water was crystal clear, and there was no green pea soup water to be seen. One of the most important things when installing an ultraviolet system, is to make sure that the quartz sleeve is kept clean so that it does not become contaminated by the dirty water. This is an important part of a preventative maintenance service programme. It is also necessary to replace the UV lights at the recommended time, which is usually annually.    The customer was so happy with the results that he gave me the contract for installing other water treatment systems at his company and other properties.

Areas Served and Covered


Alconbury, Alwalton, Balsham, Burwell, Cambridge, Cambourne Chatteris, Duxford, Ely, Elton, Fordham, Fulborn, Huntingdon, Girton, Kimbolton, Linton, Littleport, Little Downham, March, Market Deeping, Milton, Newmarket, Peterborough, Papworth Everad, Sawtry, St.Ives, St.Neots, stilton, Soham, Wansford, Warboys, Whittlesey, witchford, Wisbech, Yaxley,   

Bedford, Bletsoe, Clapham, Carlton, Colmworth, Great Barford, Keysoe, Kempston, Melchbourne, Yelden,


Bishops Stortford, Baldock, Barkway, Buntingford, Broxbourne, Borehamwood, Cheshunt,  codicote, Goffs Oak, Gt.Amwell, Hatfield, Hertford, Hitchin, Hoddesdon, Knebworth, Letchworth, Much Hadham, Pottersbar, Puckerdidge, Royston, Sawbridgeworth, Stansted, Stanstead Abbotts, Stevenage, Watton at Stone, Ware, Welwyn Garden City, Watford.


Attleborough, Cromer, Heacham, Hunstanton, Dearham, Downham Market, Diss, Fakenham, Norwich, Kings Lynn, Spalding, Swaffham, Thetford.

Boston, Bourne, Deeping St.Nicholas, Grantham, Holbeach, Oundel, Oakham Stamford, Sleaford,   


Great Dunmow, Great Chesterford, , Harlow, Hastingwood, Epping, Saffron Walden, Shalford, Newport, Waltham Abbey,  


Bury St.Edmunds, Brandon, Haverhill, Mildenhall, Lakenheath, Stowmarket,   

Brigstock, Corby, Collywestern, cliffe, Easton On The Hill, King's Cliffe, Nassington, Warmington,   

Areas outside of these locations, please call us 01354 740896- 07534 419 276  

Contact Us


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  • 01354 740896
  • 07534 419276


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8 The Paddocks
PE15 0RX
United Kingdom

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Mon:8:00 am – 5:00 pm
Tue:8:00 am – 5:00 pm
Wed:8:00 am – 5:00 pm
Thu:8:00 am – 5:00 pm
Fri:8:00 am – 5:00 pm
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